Privacy Policy

Privacy Policy

Effective Date: 05 August 2026

At PROE, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, purchase our products, or interact with our services.

By using our website or purchasing from PROE, you agree to the collection and use of your information as outlined in this Privacy Policy.

1. Information We Collect

To provide you with the best possible shopping experience, we may collect the following information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect information including:

• Full Name
• Email Address
• Phone Number
• Billing Address
• Shipping Address
• Payment Information (processed securely through our payment providers)

Website Usage Information

When you visit our website, we may automatically collect certain information, including:

• IP Address
• Browser Type
• Device Information
• Pages Visited
• Time Spent on the Website
• Referring Website
• Cookies and Similar Tracking Technologies

This information helps us improve the performance, security, and user experience of our website.

2. How We Use Your Information

The information we collect allows us to operate our business efficiently and serve you better.

We may use your information to:

• Process and fulfil your orders.
• Arrange payment processing and delivery.
• Provide customer support.
• Send order confirmations and shipping updates.
• Respond to enquiries and feedback.
• Improve our products, website, and customer experience.
• Send promotional emails, newsletters, or exclusive offers (only where permitted or with your consent).
• Detect and prevent fraud or unauthorised activity.
• Comply with legal and regulatory obligations.

3. Sharing Your Information

Your privacy is important to us.

PROE does not sell, rent, or trade your personal information to third parties.

We may share your information only with trusted service providers who assist us in operating our business, including:

• Payment processing providers.
• Courier and delivery partners.
• Website hosting providers.
• Marketing and email service providers.
• Analytics providers that help us improve our website.

We may also disclose information where required by law or where necessary to protect the rights, safety, property, or security of PROE, our customers, or others.

4. Data Retention

We retain your personal information only for as long as necessary to:

• Complete your purchases.
• Provide customer support.
• Maintain business records.
• Meet legal, tax, accounting, or regulatory obligations.

When your information is no longer required, it will be securely deleted or anonymised where reasonably possible.

5. Data Security

PROE takes reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

While we work to maintain secure systems and trusted payment partners, no online platform or method of electronic transmission can be guaranteed to be completely secure. For this reason, we encourage customers to protect their account information and passwords.

6. Your Privacy Rights

Subject to applicable South African law, including the Protection of Personal Information Act (POPIA), you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information where legally permitted.
• Object to or restrict certain processing of your personal information.
• Withdraw consent to receive marketing communications at any time.

To exercise any of these rights, please contact us using the details provided below.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies allow us to:

• Remember your preferences.
• Keep items in your shopping cart.
• Understand how visitors use our website.
• Improve website performance and functionality.
• Deliver relevant marketing content where applicable.

You may disable cookies through your browser settings; however, doing so may affect certain features of our website.

8. Third-Party Services

Our website may contain links to third-party websites or use third-party services such as payment gateways, courier tracking, analytics tools, or social media platforms.

These third parties maintain their own privacy policies, and PROE is not responsible for how they collect, use, or protect your information.

We encourage you to review their privacy practices before providing any personal information.

9. Children's Privacy

PROE's products and services are not intended for children under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected without appropriate parental consent, we will take reasonable steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or services.

Any updates will be published on our website together with the revised Effective Date. Continued use of our website after changes have been posted constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions regarding this Privacy Policy or how PROE collects, stores, or processes your personal information, please contact us.

PROE
Email: androesptyltd@gmail.com
Website: www.proe.co.za

We are committed to addressing your questions and concerns promptly and professionally.